Frequently Asked Questions

Yes! My appointments are tailored to each individual. Some dogs do well with more breaks during their service and others become anxious and need 1 on 1 car from start to finish. New clients default to a 1 on 1 service so I can assess your dog's needs. Please let me know any preferences upon booking and I will be happy to accommodate!

All dogs that require haircuts should be on a 4-6 week schedule to maintain a healthy, tangle-free coat & to enjoy the grooming experience. Dogs that do not require a full groom (ex. double coats, short coats, etc) can do with 6-10 weeks between appointments. If you have a new puppy or a dog that struggles at the groomers, I strongly recommend a more frequent schedule of every 1-3 weeks until they are better acquainted with the process. See my "puppies" page for more information.

I currently accept cash, cheque, e-transfer and contactless payment (interact, apple pay, android pay, etc). There is no option to insert a chip at this time.

As soon as your pup has had their second round of vaccinations, usually around 3-4 months. The earlier the better as I want your dog to learn to enjoy the professional grooming experience from a young age. The longer you wait, the more difficult that may be.

This is totally dependant on the size, temperament & coat condition of your dog. I will usually give a estimate of 2-3 hours for small dogs and 2-4 hours for large dogs. I prioritize quality over quantity and will never rush a nervous pet. I will call or text 20-30 minutes before finishing your dog to give you a heads up.

Unfortunately, I do not allow for owners to stay for the process due to the unsafe distraction it causes for the dogs in my care. If you'd like to follow along behind the scenes at my shop, follow me on instagram at @alishia.the.groomer

I use high quality, professional grade, all-natural products. Melanie Newman Salon Essentials shampoos, conditioners and scrubs. Every dog gets a custom shampoo formulation suited to their specific coat type and skin condition. If your pup has any allergies or sensitivities, please let me know at drop off.

In order to complete an even trim in a longer length, the coat must be completely tangle-free. The occasional knot/tangle is easily brushed out however if the hair mats together tightly towards the skin, the only safe and humane way to remove it is a short shave. The best way to avoid this is regular brushing & combing at home as well as choosing a haircut appropriate to your dogs lifestyle. I am happy to suggest the tools, techniques & grooming schedule so we can achieve your desired look & length!